Refund Policy
Refund Policy
TamamPOS's Refund Policy is simple and transparent — you get a full 15-day free demo to test the software before you ever pay a thing.
1. 15-Day Demo License
TamamPOS gives every new user a fully free 15-day Demo License. During this period you can try out every feature of the software yourself — no payment, no commitment required.
Since the demo is completely free, you have every opportunity to confirm the software is the right fit for your business before you buy.
Once you're satisfied with the demo, you can easily purchase a 1-year Paid License.
2. Paid License (1 Year)
Once a 1-year Paid License is activated, no refund will generally be issued, since this is a digital software license that becomes usable as soon as it's activated.
Before purchasing a license, please make sure to thoroughly test the software using the 15-day free demo.
3. Cases Where a Refund Will Be Considered
TamamPOS will consider issuing a refund in the following specific situations:
4. Cases Where a Refund Does Not Apply
No refund will be issued for the following reasons:
5. Refund Processing Timeline
Once a refund is approved, it will be processed within the following timeframe:
to verify the request
for the approval process
credited to original payment method
Refunds are always credited to the original payment method; we cannot send them to a different account or card.
6. How to Request a Refund
- Email support@tamampos.com with your license/order details and the reason for your request.
- For duplicate payments, attach proof of both transactions (Transaction ID/Receipt).
- For technical issues, provide a detailed description and screenshots so our team can review quickly.
- Our support team will verify your request and respond within 1–2 business days.
7. Terms & Conditions Note
By purchasing a TamamPOS License, the user agrees to the following terms:
By purchasing a TamamPOS license, you acknowledge that you have tested the 15-day demo version and agree that the license fee is non-refundable after activation, except in cases of duplicate payment or unresolved technical issues caused by TamamPOS.
8. Contact Us
For any refund requests or billing-related questions, reach out to our support team:
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